Return Policy


  1. After you received the product, if the product is found to be damaged, broken, the packaging leaks until the liquid flows out or we send items to you that do not match the order list. You can return the product to us. However, you must record a video of the unpacking as evidence to confirm with us.
  2. You can return the product within 15 days after receiving the product from us. Please send your problematic product back by post. We will be happy to give you an exchange or refund.
  3. You will be responsible for the shipping cost. Unless the return is a result of the shop’s own error, for example, we send you a product that does not match the order list or the product is damaged in transit
  4. The returned item must be in the same condition as when you received it from us. To ensure that those items will be returned in original condition, please pack those items and send it back carefully.
  5. When you would like to exchange or return a product, please contact When we receive your request, we will contact you by email and proceed to the next step.
  6. We will return the product or refund according to your request. The refund will be returned through the original payment method.
  7. We do not accept exchanges/returns in the following cases:
    • Items not purchased from ICPShops
    • Products that have been carved, torn, opened or used
    • Damaged goods that are not caused by transportation. We rely solely on evidence based on video recordings that you have recorded while unpacking. If the product is damaged by other circumstances, we do not accept returns or refunds.
    • you do not return the product to us within 15 days after the date of receipt.

Order Cancellation and Refund

  1. You can cancel your orders within 24 hours after the payment has been made. By going to the page My Account > Orders and click Cancel Request. There will be a box to fill in the reason for cancellation. After filling it out, press Confirm Cancellation.
  2. When the order cancellation request is approved, the refund process will proceed immediately. You will receive a refund through the original payment method.